Returns

This shop sells items from other suppliers as well as ourselves. Please see the relevant product details for how to return your un-wanted item.

If in doubt please email us at enquiries@printshop.co.uk and we’ll be happy to help.

Items handled and despatched by PrintShop:

Soft Toys

These items may be returned within 7 days of the order being completed. If unused and in a resalable condition a full refund will be given. It is your responsibility to ensure that any returned items reach us safely and in good condition.

Please send toy returns to:
PrintShop Returns
Provident Works
Newdigate Street
Nottingham
NG7 4FD

Or email us at: enquiries@printshop.co.uk

Customised Goods

We create our products to the highest standard and we hope you'll love them as much as we do, but just in case, here's where we stand if something goes wrong:

As most of our goods are printed to order we do not offer a standard refund or exchange service on items, if you simply change your mind about wanting them or have ordered incorrectly. Due to this, we suggest that you double check to ensure you have ordered the correct size etc before confirming payment.

If the products you receive from us are faulty then we will be happy to either promptly replace the item, or refund you in full through the card which the goods were purchased. We would ask that any faulty goods are returned to us before issuing a refund.

Please note: We ask that all returned items include a print-out of the email thred which confirms the return by a member of our staff. If you arranged it over the phone, please include a note stating which member of staff you spoke to. Orders which are returned without confirmation by us first will not be accepted.

For more help with returns please contact us on: enquiries@printshop.co.uk

Refunds

Refunds (including our delivery charge) will be made to the card which you originally used for the purchase. For faulty or incorrect items we will refund any reasonable costs that you have incurred returning the goods to us. This will be paid by cheque which will be sent to you by post.